![]() ![]() Keep a copy of your letter and your notes from calls with the bank or credit union. Send a letter to the card issuer and include your account number, the date and time when you noticed your card was missing, and when you first reported the loss. Consider keeping the customer service numbers for your bank or credit union in your phone’s contacts, and keep them up to date.įollow up immediately in writing. ![]() Check your statement or online account for the right number to call. If you wait until someone uses your card without permission, you may have to pay some or all of those charges. If your credit, ATM, or debit card is lost or stolen, don’t wait to report it.Ĭall - or get on the mobile app - and report the loss or theft to the bank or credit union that issued the card as soon as possible. Federal law says you’re not responsible to pay for charges or withdrawals made without your permission if they happen after you report the loss.
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